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Returns
Our policy lasts 10 days. If for some reason your purchase isn't working for you, we gladly do in-store credit or exchange. The item must be in new condition, unworn with original tags still attached. All returns must be within 10 days of purchase and you must have a receipt. All sale merchandise and undergarments are final sale not eligible for return. All shoes must be in clean non-worn condition subject to inspection prior to exchange or in-store credit. All orders that need to be shipped back will be shipped at the buyer's expense. All shipping is at buyer's expense.
Several types of goods are exempt from being returned. Perishable goods such as food, and flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or in-store credit.
If you are approved, then exchange or in-store credit will be processed, and an in-store credit will be sent. All orders that need to be shipped back will be shipped at the buyer's expense.
Sale items (if applicable)
Only regular priced items may be available for exchanged or in-store credit, unfortunately, clearance and final sale items cannot be exchanged or in-store credit.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We cannot guarantee that the style, color, or size will be available. If this is the case an instore credit will be issued. Send us an email at shop@tinandpaisley.com All orders that need to be shipped back will be shipped at the buyer's expense.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee nor or we responsible that we will receive your returned item.